Refund Policy

Last updated 11 September 2026

Zord doesn't process payments yet — this policy describes the terms that will apply once paid plans launch, so you know what to expect before you're asked to pay anything.

1. 14-day money-back guarantee

If you're not happy with Zord within the first 14 days after your first payment on a plan, email hello@zord.app and we'll refund that payment in full — no forms, no justification needed.

2. After the first 14 days

Payments for a billing period that's already started aren't refunded once the 14-day guarantee has passed. You can cancel a subscription at any time to stop future charges — cancelling doesn't refund the period already paid for, but you'll keep access until that period ends.

3. Cancelling

Cancel from your account settings, or email hello@zord.app and we'll do it for you. There's no minimum term and no cancellation fee.

4. Where the law gives you more

Zord is a business-to-business service (see section 1 of our Terms of Service), so statutory consumer “cooling-off” rights generally don't apply. If applicable law in your jurisdiction gives you refund rights beyond this policy, those rights aren't affected by anything written here.

5. Contact

Refund questions: hello@zord.app.